Refund and Return Policy

A buyer must submit a refund request through the order page no later than three calendar days after delivery is confirmed. Requests before confirmed delivery or after the window may not be eligible under this marketplace workflow, without limiting rights that cannot legally be waived.

• The seller receives the request first and has two days to approve or deny it.
• The buyer may escalate a denial for moderator or administrator review.
• The parties must provide truthful details and cooperate with reasonable evidence requests.
• Approval does not itself complete a refund; the tracked return and refund processing steps must finish.

For an item that is materially not as described, damaged, the wrong item, or counterfeit, an approved return refunds the item price and original outbound shipping. The seller is responsible for return shipping.

For an approved buyer-remorse return, the item price is refunded, original outbound shipping is not refunded, and the buyer is responsible for return shipping.

• Use the approved return instructions and tracked shipping.
• Return the item in the condition received, except for changes reasonably necessary to inspect it.
• Submit accurate carrier and tracking information.
• A refund is initiated only after tracked return delivery is confirmed and the return is marked received.

Eligible refunds are sent through Stripe to the original payment method. Bank and card-network timing varies. Collectors Circle also reconciles any associated seller-transfer reversal before marking the order refunded. Contact support@joincollectorscircle.com if processing appears stalled.